Terms of Service

Last updated: 28 October 2026

OVERVIEW

Welcome to rinoxavela.com. These Terms of Service apply to every visit to our website and to every order placed through it. Please read them carefully before you use our website or place an order. By visiting rinoxavela.com or placing an order with us, you agree to these terms. If you do not agree with them, please do not use our website.

In these terms, "we", "us" and "our" refer to rinoxavela.com. "You" and "your" refer to you as a visitor or customer of our website.

Nothing in these terms limits the rights you have as a consumer under Dutch and European law. Where these terms differ from the law, the law always takes priority.

1. ABOUT US

rinoxavela.com is an online kitchen supply store offering practical cooking tools, kitchen accessories, food preparation essentials and useful items for everyday cooking.

The website is operated by:

CL Commerce (sole proprietorship)

Director and owner: Chaz Caylan Louter

Molendijk 32

3233 LN Oostvoorne

The Netherlands

Chamber of Commerce (KvK) number: 73214388

Email: info@rinoxavela.com

Phone: +31 6 18599167

2. USE OF OUR WEBSITE

By using our website and placing an order, you confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian, and that you are legally able to enter into a binding agreement.

You agree not to use our website for any unlawful purpose. This includes, among other things, trying to hack or disrupt the website, uploading viruses or other harmful code, submitting false or misleading information, collecting personal data of other users, infringing our intellectual property or that of others, or posting offensive, abusive or discriminatory content.

We may refuse or limit access to our website if we believe these terms are being broken or if a customer acts in a way that could harm our business, our website or other customers.

3. PRIVACY

We handle your personal data with care and in line with the General Data Protection Regulation (GDPR). How we collect, use and protect your data is explained in our Privacy Policy, which forms part of these terms.

4. PRODUCTS FOR PERSONAL USE

Our products are sold for personal, household use. We may refuse or limit orders that appear to be placed by resellers, dealers or distributors.

5. PRODUCT INFORMATION AND ACCURACY

We do our best to describe and show our products as accurately as possible. Even so, the colours you see on your screen may differ slightly from the actual product, and small differences in size or finish can occur.

Despite our care, our website may occasionally contain typing errors or mistakes in product descriptions, prices, promotions or availability. Obvious mistakes are not binding. If we notice an error after you have placed an order, we will contact you and you can choose to continue with the corrected order or cancel it at no cost.

6. PRICES

All prices on rinoxavela.com are shown in euros (EUR) and include VAT. Any shipping costs are shown clearly before you complete your order.

We may change our prices and offers at any time. The price shown at the moment you place your order is the price you pay.

7. ORDERS AND AGREEMENT

An agreement between you and us is formed once you have completed your order and received an order confirmation by email. Please check your confirmation carefully and contact us as soon as possible if anything is incorrect.

We may cancel an order if a product turns out to be out of stock, if there is an obvious pricing error, or if we have reasonable grounds to suspect fraud or misuse. If we cancel an order after payment, you will receive a full refund using the payment method you used.

If you want to change or cancel your order, please email us at info@rinoxavela.com as soon as possible. We process orders quickly, so we cannot always guarantee that changes can still be made. If your order has already been shipped, you can use your right of withdrawal as described in section 10.

8. PAYMENT

Orders can be paid using the payment methods shown at checkout. Payment is due at the time of ordering. Your order will be processed once we have received your payment.

By paying, you confirm that you are authorised to use the chosen payment method. We are not responsible for any extra fees your bank or card provider may charge.

9. SHIPPING AND DELIVERY

We ship to addresses in the Netherlands only. Our orders are sent from our warehouses in Germany or France.

We offer two shipping options:

Free standard shipping: delivery within 4 to 5 business days.

Insured express shipping (EUR 4.95): delivery within 2 to 3 business days.

Delivery times are estimates and start once your order has been processed. Delays can sometimes happen due to circumstances outside our control, such as busy periods, weather conditions or delays at the carrier. If your order is significantly delayed, we will keep you informed.

Please make sure your delivery address is complete and correct. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

The risk of loss or damage passes to you once the order has been delivered to you or to a person you have designated. If your parcel arrives damaged or appears to be missing, please contact us within 48 hours of delivery so we can look into it with the carrier.

You will find more details in our Shipping Policy.

10. RIGHT OF WITHDRAWAL AND RETURNS

As a consumer, you have the right to cancel your purchase within 14 days without giving a reason. This period starts on the day after you, or a person you have designated, receive the product. If you ordered several items that arrive separately, the period starts on the day after you receive the last item.

To use your right of withdrawal, please let us know by email at info@rinoxavela.com within this 14 day period. After that, you have another 14 days to send the product back to us. We will tell you where to send it.

During the withdrawal period, please handle the product with care. You may inspect it the way you would in a shop, but you may not use it. If a product shows signs of use or damage beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value.

Please return the product with all accessories and, where possible, in its original packaging. Unless the product is faulty or we sent you the wrong item, the cost of returning it is for your account.

We will refund the purchase price and the original standard shipping costs within 14 days of receiving your withdrawal notice. If you chose insured express shipping, we only refund the cost of standard shipping. We may wait to refund you until we have received the product back or until you have shown that you have sent it, whichever comes first. The refund is made using the same payment method you used for your order.

For hygiene reasons, the right of withdrawal does not apply to products that have been sealed for health or hygiene reasons and whose seal has been broken after delivery.

You will find more details in our Returns and Refund Policy.

11. WARRANTY AND COMPLAINTS

All products sold on rinoxavela.com come with the legal warranty (conformity) required by Dutch law. This means the product must meet the agreement and be suitable for normal use.

If a product is faulty, damaged on arrival or not as described, please contact us as soon as possible and preferably within two months of noticing the problem. Include your order number, a short description of the issue and, if possible, a photo. We will then arrange a repair, a replacement or a refund in line with the law.

The warranty does not cover damage caused by incorrect or careless use, normal wear and tear, accidents, or changes or repairs made by you or a third party. Please always follow the care and use instructions provided with the product.

We aim to respond to complaints within 14 days. If we cannot solve your complaint together, you can also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

12. LIABILITY

We are only liable for direct damage caused by a product we sold that does not meet the agreement, and only up to the amount you paid for that order. We are not liable for indirect damage, such as loss of profit or consequential damage, unless this is caused by intent or gross negligence on our part.

This limitation does not apply where liability cannot be limited by law, for example in the case of personal injury caused by a defective product.

13. INTELLECTUAL PROPERTY

All content on rinoxavela.com, including texts, photos, images, logos and the design of the website, belongs to us or to our licensors and is protected by copyright and other intellectual property rights. You may not copy, reproduce, publish or use any of this content for commercial purposes without our written permission.

14. REVIEWS AND SUBMISSIONS

We are always happy to hear from our customers. If you send us or post a review, photo, comment or suggestion, you allow us to use it free of charge on our website, social media and other marketing channels, along with your first name if you have provided it. You confirm that your submission is honest, belongs to you and does not violate the rights of others. We may remove any submission we find inappropriate or misleading.

15. THIRD PARTY WEBSITES

Our website may contain links to other websites, such as payment providers or carriers. We have no control over these websites and are not responsible for their content or their policies. Please read their terms carefully before using them.

16. SOCIAL MEDIA

Our pages on social media platforms are subject to the terms of those platforms. Comments and opinions posted by others on our social media pages belong to them and do not necessarily reflect our views. If you see an inappropriate post, please report it through the platform itself.

17. ELECTRONIC COMMUNICATION

You agree that we may communicate with you by email and through our website. Order confirmations, notices and other messages we send you electronically have the same value as written communication.

18. FORCE MAJEURE

We are not responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control, such as strikes, natural disasters, epidemics, government measures, power or internet failures, or problems at our suppliers or carriers. In such cases, we will keep you informed and, if necessary, offer you the option to cancel your order with a full refund.

19. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The latest version is always available on this page. The terms that apply to your order are the ones shown on our website at the time you placed it.

20. SEVERABILITY

If any part of these terms is found to be invalid or unenforceable, the rest of the terms remain fully valid. The invalid part will be replaced by a provision that comes as close as possible to its original intent.

21. APPLICABLE LAW AND DISPUTES

These terms and all agreements between you and us are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands, without affecting your rights as a consumer under the law of your place of residence.

22. CONTACT

If you have any questions about these Terms of Service or about your order, please get in touch with us.

CL Commerce