Privacy Policy

Last updated: 28 October 2026

At rinoxavela.com we respect your privacy and handle your personal data with care. In this Privacy Policy we explain which personal data we collect, why we collect it, how we use it and what rights you have. We process your data in line with the General Data Protection Regulation (GDPR).

By using our website or placing an order, you confirm that you have read this Privacy Policy. Please also read our Terms of Service, which apply to the use of our website.

1. WHO IS RESPONSIBLE FOR YOUR DATA?

The party responsible for processing your personal data is:

CL Commerce, operating rinoxavela.com

Director and owner: Chaz Caylan Louter

Molendijk 32

3233 LN Oostvoorne

The Netherlands

Chamber of Commerce (KvK) number: 73214388

Email: info@rinoxavela.com

Phone: +31 6 18599167

2. WHAT DO WE MEAN BY PERSONAL DATA?

Personal data is any information that can identify you directly or indirectly, such as your name, address, email address or IP address. When we say "we", "us" or "our", we mean rinoxavela.com. When we say "you" or "your", we mean you as a visitor or customer of our website.

3. HOW DO WE COLLECT YOUR DATA?

We collect personal data in the following ways:

When you place an order: we collect the details we need to process and deliver your order.

When you contact us: if you send us an email, call us or use a contact form, we receive your contact details and the content of your message.

When you sign up for our newsletter: we collect your email address and, if you provide it, your name.

When you visit our website: certain technical data is collected automatically through cookies and similar technologies.

If you prefer not to share certain data with us, you do not have to. Please note, however, that we need some data to be able to process and deliver your order.

4. WHICH PERSONAL DATA DO WE COLLECT?

Depending on how you use our website, we may process the following data:

Contact and identity details, such as your first and last name, address, postcode, city, email address and phone number.

Order details, such as the products you ordered, order number, order date, chosen shipping option and payment status.

Payment details, such as the payment method you used. Your full card or bank details are handled directly by our payment providers and are not stored by us.

Communication, such as the content of emails or messages you send us.

Technical data, such as your IP address, browser type, device type, pages visited and how you found our website.

We do not knowingly collect special categories of personal data, such as data about health, religion or ethnic background.

5. WHY DO WE USE YOUR DATA AND ON WHAT LEGAL BASIS?

We only use your personal data when we have a valid legal basis for doing so.

To process, ship and deliver your order and to handle payments, returns and refunds. Legal basis: performance of a contract.

To answer your questions and provide customer service. Legal basis: performance of a contract or our legitimate interest in helping you.

To send you order confirmations, shipping updates and other service messages. Legal basis: performance of a contract.

To send you our newsletter and promotional offers. Legal basis: your consent, which you can withdraw at any time.

To improve our website, products and service and to analyse how visitors use our website. Legal basis: your consent for analytics cookies, or our legitimate interest where no consent is required.

To show you relevant advertisements on social media and other websites. Legal basis: your consent for marketing cookies.

To prevent fraud and keep our website secure. Legal basis: our legitimate interest.

To meet our legal obligations, such as keeping financial records for tax purposes. Legal basis: legal obligation.

We do not use your data for automated decision making or profiling that has legal or similarly significant effects for you.

6. WHO DO WE SHARE YOUR DATA WITH?

We never sell your personal data. We only share your data with third parties when this is necessary to run our store and serve you, for example:

Shipping and logistics partners, including our warehouses in Germany and France and the carriers that deliver your parcel.

Payment providers, who handle your payment securely.

Our webshop platform and hosting provider, which store and run our website.

Email and customer service tools, which we use to send you messages and answer your questions.

Analytics and advertising partners, such as Google and Meta (Facebook and Instagram), but only if you have given consent through our cookie banner.

Government authorities, only when we are legally required to share data.

Where these parties process data on our behalf, we make agreements with them to make sure your data is properly protected and only used for the agreed purposes.

7. DATA OUTSIDE THE EUROPEAN UNION

We aim to store and process your data within the European Economic Area (EEA). Some of our service providers, for example in analytics or advertising, may process data outside the EEA. In those cases, we make sure appropriate safeguards are in place, such as the standard contractual clauses approved by the European Commission or an adequacy decision.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies. Cookies are small text files that are stored on your computer, tablet or phone when you visit a website.

We use the following types of cookies:

Necessary cookies: these are needed for the website to work properly, for example to keep products in your shopping cart and to complete your order. These cookies do not require your consent.

Preference cookies: these remember your settings, such as your language.

Analytics cookies: these help us understand how visitors use our website so we can improve it.

Marketing cookies: these are used by us and our advertising partners to show you relevant ads on other websites and social media.

We only place analytics and marketing cookies after you have given your consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings on our website or by deleting cookies in your browser. Please note that blocking certain cookies may affect how the website works.

9. HOW LONG DO WE KEEP YOUR DATA?

We do not keep your personal data longer than necessary for the purposes for which it was collected.

Order and invoice data are kept for 7 years, as required by Dutch tax law.

Customer service messages are kept for up to 2 years after your last contact with us.

Newsletter data is kept until you unsubscribe.

Cookie data is kept for the period stated in our cookie settings.

After these periods, your data is deleted or made anonymous.

10. HOW DO WE PROTECT YOUR DATA?

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses a secure SSL connection, which you can recognise by the lock symbol in your browser. Payments are handled by trusted payment providers using secure systems.

If you have the impression that your data is not properly secured or if you suspect misuse, please contact us right away at info@rinoxavela.com.

11. YOUR RIGHTS

Under the GDPR, you have the following rights:

Right of access: you can ask which personal data we hold about you.

Right to rectification: you can ask us to correct data that is incorrect or incomplete.

Right to erasure: you can ask us to delete your data, unless we are legally required to keep it.

Right to restriction: you can ask us to temporarily limit the use of your data.

Right to data portability: you can ask us to provide your data in a commonly used format or to transfer it to another party.

Right to object: you can object to the use of your data based on our legitimate interest, and you can always object to the use of your data for direct marketing.

Right to withdraw consent: if we process your data based on your consent, you can withdraw it at any time. This does not affect processing that took place before you withdrew it.

12. HOW TO USE YOUR RIGHTS

You can send a request to use any of your rights by email to info@rinoxavela.com. To make sure the request comes from you, we may ask you to confirm your identity. We will respond to your request within one month. In some cases, for example with complex requests, this period may be extended, but we will always let you know.

Using your rights is free of charge. Only if a request is clearly unfounded or excessive may we charge a reasonable fee or refuse the request.

13. COMPLAINTS

If you are not satisfied with how we handle your personal data, please contact us first so we can try to find a solution together. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) through www.autoriteitpersoonsgegevens.nl.

14. NEWSLETTER AND PROMOTIONAL MESSAGES

If you sign up for our newsletter, we will send you news about products, offers and promotions by email. Your consent is never a condition for placing an order. You can unsubscribe at any time using the link at the bottom of every email or by sending us a message at info@rinoxavela.com.

15. CHILDREN

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16 without permission from a parent or guardian. If you believe we have collected data from a child without such permission, please contact us and we will delete it as soon as possible.

16. LINKS TO OTHER WEBSITES

Our website may contain links to other websites, such as social media platforms or our payment and shipping partners. This Privacy Policy does not apply to those websites. Please read their own privacy policies to learn how they handle your data.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, for example when our services or the law change. The latest version is always available on this page. We recommend checking it regularly.

18. CONTACT

If you have any questions about this Privacy Policy or how we handle your data, please contact us.