rinoxavela

RETURNS AND REFUNDS

 

Last updated: 28 October 2026

 

At rinoxavela.com we want you to be happy with every purchase. If something is not quite right, you can return it. Below you will find how returns and refunds work.

 

 

14 DAY RIGHT OF WITHDRAWAL

 

You have the right to cancel your purchase within 14 days without giving a reason. This period starts on the day after you, or someone you have designated, receive your order. If your order arrives in more than one parcel, the 14 days start on the day after you receive the last parcel.

 

After you have told us you want to return your order, you have another 14 days to send the product back to us.

 

 

CONDITIONS FOR RETURNS

 

To be eligible for a full refund, the product must be:

 

Unused and in the same condition as when you received it.

Complete, with all parts, accessories and manuals included.

Returned in its original packaging where possible.

 

You may inspect the product the way you would in a shop, but please do not use it. If a product shows signs of use or damage beyond what is needed to check it, we may reduce the refund to reflect the loss in value.

 

For hygiene reasons, products that were sealed for health or hygiene reasons and whose seal has been broken after delivery cannot be returned, unless they are faulty.

 

 

HOW TO START A RETURN

 

All returns must be registered with us first. Please do not send anything back without contacting us, as unregistered returns may be delayed or cannot be processed.

 

1. Send an email to info@rinoxavela.com with your order number, the product or products you want to return and, if you like, the reason for your return.

2. We will reply with the return address and further instructions.

3. Pack the product carefully and send it to us within 14 days of notifying us.

 

We recommend using a tracked shipping method and keeping your proof of shipment until your refund has been processed. We cannot take responsibility for return parcels that get lost on the way to us.

 

 

RETURN SHIPPING COSTS

 

If you are returning a product because you changed your mind or ordered the wrong item, the cost of sending it back is for your account.

 

If the product is faulty, damaged on arrival or not what you ordered, we will cover the return costs.

 

 

DAMAGED, FAULTY OR WRONG ITEMS

 

Did your order arrive damaged, is something not working properly or did you receive the wrong item? We are sorry about that. Please email us at info@rinoxavela.com within 48 hours of delivery and include your order number, a short description of the problem and a few photos of the product and the packaging.

 

We will then offer you a replacement or a full refund, whichever you prefer, at no extra cost.

 

Faults that only appear later are covered by the legal warranty. In that case, please contact us as soon as possible after you notice the problem and we will find a solution together.

 

 

REFUNDS

 

Once we have received and checked your return, we will let you know by email whether your refund has been approved.

 

If approved, we will refund the purchase price and the original standard shipping costs within 14 days of receiving your withdrawal notice. If you chose insured express shipping for EUR 4.95, only the cost of standard shipping is refunded, which is free. We may wait with the refund until we have received the product back or until you have shown proof that you have sent it, whichever comes first.

 

The refund is always made using the same payment method you used for your order. Depending on your bank or payment provider, it may take a few extra business days before the amount appears in your account.

 

 

EXCHANGES

 

Would you like a different product instead? The easiest way is to return the original item for a refund and place a new order for the product you want.

 

 

LATE OR MISSING REFUNDS

 

If you have not received your refund yet, please first check your bank account again and then contact your bank or payment provider, as it can sometimes take a little while before a refund is visible. If you still have not received it after that, please email us at info@rinoxavela.com and we will look into it.

 

 

CONTACT

 

Email: info@rinoxavela.com

Phone: +31 6 18599167

 

rinoxavela.com is operated by CL Commerce

Director and owner: Chaz Caylan Louter

Molendijk 32, 3233 LN Oostvoorne, The Netherlands

Chamber of Commerce (KvK) number: 73214388

 

Please note that the address above is not a return address. Always contact us first so we can give you the correct return instructions.