SHIPPING
SHIPPING POLICY
Last updated: 28 October 2026
At rinoxavela.com we want your new kitchen items to reach you quickly and safely. Below you will find everything you need to know about how we ship your order.
WHERE DO WE SHIP TO?
We currently ship to addresses in the Netherlands only. Orders with a delivery address outside the Netherlands cannot be processed. If you are unsure whether we can deliver to your address, please send us an email at info@rinoxavela.com before placing your order.
WHERE DO WE SHIP FROM?
Your order is sent from one of our warehouses in Germany or France. Because both countries are part of the European Union, you will not have to pay any customs duties or import charges on your order.
SHIPPING OPTIONS AND DELIVERY TIMES
We offer two shipping options. You can choose the one that suits you best at checkout.
Free standard shipping
Cost: free
Delivery time: 4 to 5 business days
Insured express shipping
Cost: EUR 4.95
Delivery time: 2 to 3 business days
Your parcel is insured during transport, so if it gets lost or damaged on the way, we will send you a replacement or give you a refund.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed on the next business day.
ORDER PROCESSING
Once your payment has been received, we prepare your order as quickly as possible. Orders are usually processed within 1 to 2 business days. During busy periods, such as sales or the holiday season, processing may take a little longer. If this affects your order, we will let you know.
TRACKING YOUR ORDER
As soon as your order has been shipped, you will receive an email with a tracking number. With this number you can follow your parcel until it arrives at your door.
If you have not received a tracking number within 3 business days of placing your order, or if your tracking number does not seem to work, please contact us at info@rinoxavela.com and we will look into it for you.
DELAYS
The delivery times above are estimates. Sometimes a delivery can be delayed due to circumstances outside our control, such as bad weather, strikes or very busy periods at the carrier. We always do our best to keep you informed if your order is delayed.
CHECK YOUR ADDRESS
Please make sure your name, street, house number, postcode and city are entered correctly at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If you notice a mistake in your address after placing your order, please email us as soon as possible. If your order has not yet been shipped, we will gladly update it. Once your parcel is on its way, we can no longer change the address.
MY PARCEL IS MARKED AS DELIVERED BUT I CANNOT FIND IT
If your tracking information shows that your parcel has been delivered but you cannot find it, please check around your home, in your mailbox and with your neighbours, as the carrier may have left it with someone nearby. It is also worth waiting one more business day, as parcels are sometimes marked as delivered a little early.
If you still cannot find your parcel, please contact us at info@rinoxavela.com within 48 hours of the delivery date stated in the tracking. We will then start an investigation with the carrier and help you find a solution.
LOST PARCELS
If your tracking information has not been updated for 10 business days, we consider the parcel lost. Please contact us and we will arrange a replacement or a full refund. For orders sent with insured express shipping, this is handled even faster thanks to the shipping insurance.
DAMAGED PARCELS
If your parcel arrives damaged, please take a few photos of the packaging and the product and send them to info@rinoxavela.com within 48 hours of delivery, together with your order number. We will then sort it out for you as quickly as possible.
QUESTIONS?
If you have any questions about shipping or your order, our customer service is happy to help.
Email: info@rinoxavela.com
Phone: +31 6 18599167
rinoxavela.com is operated by CL Commerce
Director and owner: Chaz Caylan Louter
Molendijk 32, 3233 LN Oostvoorne, The Netherlands
Chamber of Commerce (KvK) number: 73214388